Grievance Redressal

Under Section 13 of the DPDP Act, 2023, every data fiduciary must provide a way for data principals to raise complaints about how their personal data is processed.

Grievance Officer

Grievance Officer: ACH Security Compliance Desk
Email: [email protected]
Subject line: "Grievance — [your name/company]"

Prefer to raise it in the console?

Signed-in customers can also raise a grievance as a support ticket from Dashboard → Support — it reaches the same team.

Our response timeline

We acknowledge every grievance within 24 hours and aim to resolve it within 7 business days for straightforward requests, and no later than 30 days for anything requiring investigation.

If you're not satisfied

You have the right to file a complaint with the Data Protection Board of India if you're not satisfied with our response.